How To Contact LA Department Of Water And Power: The Complete Guide To Phone Numbers And Services

Dr. Joany Weissnat 22 Jun 2025

Accessing the right resources for utility services is essential, especially when dealing with a major city like Los Angeles. The LA Department of Water and Power (LADWP) plays a crucial role in ensuring the city’s residents and businesses receive reliable water and electricity services. If you're looking for the LA Department of Water and Power phone number, you're in the right place. This article will guide you through all the necessary contact information, services, and tips to efficiently manage your utility needs.

The LA Department of Water and Power has been a cornerstone of Los Angeles since its establishment in 1902. As the largest municipal utility in the United States, it serves over 4 million residents with essential water and power services. Whether you need customer support, billing assistance, or emergency services, knowing how to contact LADWP can save you time and frustration.

This guide will explore everything you need to know about contacting the LA Department of Water and Power, including official phone numbers, alternative contact methods, and troubleshooting tips. Let's dive into the details to ensure you're fully equipped with the right information to manage your utility needs effectively.

History and Overview of LA Department of Water and Power
LA Department of Water and Power Phone Number
Billing and Payment Services
Emergency Services and Contact Information
Accessing Online Services
Customer Care and Support
Energy-Saving Tips from LADWP
Water Conservation Initiatives
Frequently Asked Questions
Conclusion and Call to Action

History and Overview of LA Department of Water and Power

The LA Department of Water and Power (LADWP) has a rich history that dates back over a century. Established in 1902, LADWP has grown into one of the largest municipal utilities in the country, serving millions of customers across Los Angeles. Its mission is to provide reliable water and power services while promoting sustainability and innovation.

Key Milestones in LADWP's History

LADWP has achieved numerous milestones throughout its history, including:

Construction of the Los Angeles Aqueduct in 1913, which brought water from the Owens Valley to the city.
Expansion of its power generation capabilities to meet growing demand in the mid-20th century.
Commitment to renewable energy sources, such as solar and wind, in recent decades.

Today, LADWP continues to evolve, focusing on modernizing infrastructure, enhancing customer service, and promoting sustainable practices.

LA Department of Water and Power Phone Number

For customers seeking direct assistance, the LA Department of Water and Power provides several phone numbers to address various needs. Below is a list of official contact numbers:

Customer Service Phone Numbers

Main Customer Service Line: (213) 367-3300
Billing Inquiries: (213) 485-4222
Water Leak Reporting: (213) 485-2000

These numbers are available during regular business hours, Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time. Be prepared to provide account information when contacting customer service for faster assistance.

Billing and Payment Services

Managing your utility bills with LADWP is straightforward, thanks to their convenient billing and payment options. Customers can choose from multiple methods to pay their bills, including online payments, automatic bank drafts, and traditional mail.

Steps to Pay Your Bill Online

Here’s how you can pay your LADWP bill online:

Visit the LADWP official website.
Log in to your account or create a new one if you haven't already.
Select the "Pay My Bill" option and follow the prompts to complete the transaction.

For customers who prefer automated payments, LADWP offers a Bank Draft Program, which allows you to schedule automatic payments directly from your bank account.

Emergency Services and Contact Information

In case of emergencies, such as power outages or water leaks, LADWP provides dedicated emergency services to ensure swift resolution. Here’s what you need to know:

Emergency Contact Numbers

Power Outage Reporting: (213) 485-4222
Water Emergency Line: (213) 485-2000

During emergencies, LADWP advises customers to stay safe and avoid approaching damaged utility equipment. For power outages, you can also check the outage map on their website for updates on restoration efforts.

Accessing Online Services

LADWP offers a comprehensive suite of online services to help customers manage their accounts efficiently. From viewing past bills to scheduling service appointments, the online portal provides a convenient way to interact with the utility.

Features of the LADWP Online Portal

View and pay bills.
Set up automatic payments.
Submit service requests.
Access energy usage reports.

To access these features, simply create an account on the LADWP website using your customer account number and email address.

Customer Care and Support

LADWP is committed to providing excellent customer care and support. Their team is trained to assist customers with a wide range of issues, from billing inquiries to technical support.

Ways to Contact Customer Care

Phone: Call the main customer service line at (213) 367-3300.
Email: Submit inquiries through the LADWP contact form.
In Person: Visit one of their customer service centers located throughout Los Angeles.

For the most efficient service, LADWP recommends preparing your account information and clearly stating your issue when reaching out.

Energy-Saving Tips from LADWP

LADWP encourages customers to adopt energy-saving practices to reduce costs and promote sustainability. Here are some tips to help you conserve energy:

Use energy-efficient appliances and LED lighting.
Set your thermostat to optimal temperatures during summer and winter.
Unplug electronics when not in use to avoid phantom energy consumption.

By implementing these strategies, customers can significantly lower their energy bills while contributing to environmental conservation.

Water Conservation Initiatives

Water conservation is a top priority for LADWP, especially in a region prone to droughts. The utility offers various programs and incentives to encourage water-saving practices among residents.

Water-Saving Programs

Rebate programs for installing water-efficient fixtures.
Free water-saving devices, such as low-flow showerheads and faucet aerators.
Educational resources on water conservation techniques.

For more information, visit the LADWP website or contact their customer service team.

Frequently Asked Questions

Here are answers to some common questions about the LA Department of Water and Power:

Q1: What is the main customer service phone number for LADWP?

The main customer service phone number for LADWP is (213) 367-3300.

Q2: How can I report a water leak?

You can report a water leak by calling the Water Emergency Line at (213) 485-2000.

Q3: Are there any rebates available for energy-efficient upgrades?

Yes, LADWP offers rebates for installing energy-efficient appliances and solar panels. Visit their website for more details.

Conclusion and Call to Action

In conclusion, the LA Department of Water and Power provides essential services to millions of Los Angeles residents and businesses. By understanding how to contact LADWP, accessing their online services, and adopting energy and water-saving practices, you can manage your utility needs more effectively.

We encourage you to take advantage of the resources and programs offered by LADWP to enhance your quality of life and contribute to a sustainable future. Share this article with your friends and family, and don't hesitate to leave a comment below if you have any questions or feedback.

Stay informed and connected with LADWP for all your utility needs!

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